Several emails (20-25 August 2008) from Customer Services of easyJet concerning Ross K's horrendous experience with a cancelled easyJet 3067 flight

This is a record of my email correspondence with easyJet customer services regarding the cancellation of flight EZY3067 on 27 July 2008. More details can be found here.

First, a summary of my correspondence. Because I had not received any response to a written claim for compensation, I decided to email the Customer Services Department of easyJet on 20 August 2008, via their website. Through several exchanges, each time with a different "Customer Service Representative", I was first offered 7 pounds compensation, then I was offered 15 pounds compensation. (This does not even cover a return train fare from Stansted to central London). I was also informed that the cancellation of my flight was due to "extraordinary circumstances" of a technical nature, which they were unable to elaborate on; therefore, I would not be entitled to the 250 Euros compensation I had asked for. It should be noted here that, in an Oxford County Court ruling, cf. a précis by Addleshaw Goddard, it has been judged that technical failures cannot be considered "extraordinary circumstances" with respect to the EU regulations. In the end, I was instructed to write to the Customer Experience Coordinator at headquarters.

Names have been removed for privacy.

One thread offering 7 pounds compensation, then instructing a written request

The first thread (text file)

Another thread (branched from the first) offering 15 pounds compensation

The second thread (text file)