Mr Ross K
address omitted

5 September 2008

Customer Experience Coordinator
Customer Services
easyJet Airline Company Ltd
Hangar 89
London Luton Airport
Luton
Bedfordshire
LU2 9PF

Subject: Compensation for cancelled flight EZY3067 on 27 July 2008

Dear Sir/Madam,

On Sunday, 27 July 2008, I arrived at Stansted Airport to discover that my flight destined for Prague was cancelled.  After waiting at the ticket desk for almost two hours, I was reassigned to a flight scheduled to depart two days later.  After being issued the new flight reservation (under booking reference #######), I ate lunch at the airport and took a taxi back to my residence.  I also used the same taxi company to return to Stansted Airport on the 29th of July.  The total additional expenses incurred were £189.38.

On the day of the cancellation, I specifically asked staff representing easyJet about which forms of transportation would be covered and whether I could take a taxi back to my residence.  Both the employee at the ticket desk as well as the floor supervisor advised me that I would be reimbursed these costs.

All of the associated receipts were posted on 29 July 2008 together with a letter to easyJet headquarters (postal code LU2 9LS).  I have also kept copies of these.  In addition to the £189.38 in expenses, in my letter of 29 July 2008, I requested the €250 to entitled to me by article 7 of Regulation (EC) No 261/2004 of the European Parliament concerning cancelled flights.  I have still not been given any reasonable explanation of the supposed "extraordinary circumstances" surrounding the cancellation of this flight.

Since I did not receive any reply to my written request, I have contacted customer services through your website and after several exchanges (with references 080820-002279, 080821-000208, 080821-002919, 080821-002949, 080822-000896), I was told I could receive compensation up to £15.

I am extremely unhappy about this offer.  I view it as illegal in light of the above-mentioned EU regulations.  I was advised by one of your Customer Service Representatives that I would need to contact you in order to come to an agreement about settling this dispute.

I have drafted a website outlining this incident which gives more details about my experience.  It is at http://www.cs.mcgill.ca/~rossk/easyjet.html.  I do hope that you will respond appropriately to my request as otherwise I will feel impelled to publicise my experience more widely through this medium.

I am fully aware of my legal options but very much hope that this could be resolved before it could ever get to any type of court dispute.

Sincerely,

Ross K